Returns & Exchanges
At Duchess Boutique, we want you to feel like royalty in every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items with original tags. If your selection isn't the perfect fit, we are happy to assist with a refund or exchange to ensure your wardrobe is nothing short of spectacular.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all boutique tags are attached and the garment is in its original condition.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.
Quality Check and Refund
Once our team inspects the returned items, your refund or store credit will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing